These Terms and Conditions apply to all SMS messages sent and received as part of the A2P
10DLC messaging services provided by Folowly (Follow Up & Automations Software). Your
use of this service constitutes acceptance of these terms.
SMS Disclosure
By opting in to our SMS services, you agree to receive text messages related to
notifications, marketing offers, account authentication (2FA), and other service-related
communications. Message frequency may vary.
Standard message & data rates apply according to your mobile carrier’s terms.
To opt out of SMS communications at any time, reply STOP to any message you receive. For
assistance, text HELP.
For more details on how we collect and protect your data, please see our Privacy Policy.
Messaging Consent
You must explicitly consent to receive messages from Folowly. Consent can be given
through channels including our website sign-up forms, paper forms, or verbally via customer
service interactions.
Message Types and Frequency
Messages may include alerts, reminders, promotional offers, updates, and other relevant
communications. Message frequency may vary based on your interaction with our services
and preferences.
Data Rates and Charges
Standard message & data rates apply to any messages you send or receive. These charges
depend on your mobile carrier’s terms and may affect your bill.
Opt-Out Instructions
Reply STOP to any message to unsubscribe from Folowly SMS communications.
Privacy Policy
Our Privacy Policy details how we collect, use, and protect your data. It is available on our
website.
Message Delivery
Folowly does not guarantee that messages will be delivered without delay or failure.
Delivery may be affected by factors beyond our control such as network issues or device
compatibility.
User Obligations
By using Folowly’s messaging service, you agree to comply with all applicable laws and
regulations. You must not use this service to send messages that are offensive, illegal, or
intended to harass or harm others.
Compliance with Laws
You acknowledge that the messaging service must be used in compliance with all relevant
laws, including privacy, telecommunications, and commercial communications regulations.
Subscription Plans and Billing
Folowly offers two primary subscription plans:
£99/month: Includes access to the Folowly platform (web and mobile app), business phone
number for texting and calling, CRM access and automations, remarketing campaigns,
customer review tools, email campaigns and access to the in built social media planner.
£199/month: Includes all features from the £99 plan plus all AI features.
Subscriptions are month-to-month with no minimum term and you must give 1 month's
notice in writing to [email protected]
Advance Payment & Auto-Renewal
Subscription fees are billed in advance and auto-renew until cancelled. Payments are
processed securely via Stripe.
Usage-Based Charges (Rebillable Costs)
Additional charges apply based on usage, including phone numbers, SMS/MMS messaging,
voice calls, and number intelligence services:
Phone Numbers: Local: $1.15/month | Toll-Free: $2.15/month
SMS (US/Canada): $0.0079 per segment (inbound/outbound)
MMS (US/Canada): $0.02 outbound | $0.01–$0.02 inbound
Voice Calls: $0.0180/min outbound | $0.0085–$0.0220/min inbound
Number Intelligence:
$0.005–$0.01 per function
Detailed pricing is in our documentation.
Clients maintain a digital wallet balance for usage charges, with automatic billing when
funds run low.
No Refund Policy
All payments are final and non-refundable. Services are custom-built and immediately
initiated upon signup.
Chargebacks Are Not Permitted
Chargebacks or disputes for services rendered are prohibited and constitute a breach of this
agreement. Honour Digital reserves the right to provide evidence of contract acceptance
and service delivery. Fraudulent chargebacks may lead to legal action.
Cancellation Terms
Cancel anytime. Cancellation takes effect at the end of the current billing cycle. No refunds
for unused prepaid time.
Delivery of Services
Services are deemed delivered once:
Platform and automations are set up
Login help and onboarding support are provided but not required for fulfilment.
Free Trials and Promotions
Free trials or discounts may be offered occasionally. Limited setup may occur during trials.
Full service begins when billing starts. Discounts do not alter these terms.
Payment Failures and Service Suspension
If payment fails, we attempt up to 4 times over 3 weeks. After 48 hours of the first failure,
account access is suspended until payment is made.
Consent and Agreement
By purchasing services or checking the agreement box, you confirm:
You have read and agree to these Terms
You accept the No Refund policy
You waive rights to initiate chargebacks for services rendered
Changes to Terms and Conditions
Honour Digital may update the terms for Folowly at any time. Changes will be
communicated via our website or direct notifications.
Contact Information
Questions? Contact us at:
Email: [email protected]
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